Primary Responsibilities:

• Manage Maintenance Controllers and Apprentices and supervise their tasks to ensure all maintenance control activities are handled appropriately and in accordance with Company policies and guidelines.
• Create and maintain work schedules by distributing workload and prioritizing activities to ensure adequate coverage, guidance, training and manage payroll processes for all shifts.
• Develop and maintain a collaborative work environment within Maintenance Control as well as the other operational groups in the OCC.
• Skilled in managing remote employees.
• Facilitate team meetings as required.
• Ensure all maintenance on the fleet is performed safely and complies with regulatory requirements.
• Direct all activities for aircraft inducted into maintenance including: scheduling maintenance, approving vendors, approving work to be performed by vendors and when applicable, company technicians.
• Return aircraft to service upon completion of maintenance when necessary in support of all the AOC’s QA and/or RTS process.
• Overseeing the Maintenance controllers in the use of MEL, NEF, and CDL to complete trips safely and on-time.
• Supervise tasks performed by approved vendors to ensure all scheduled and unscheduled maintenance is performed in a cost effective, timely manner.
• Supervise unscheduled and scheduled maintenance events from induction through RTS.
• Oversee the research and ordering of parts required to complete aircraft maintenance.
• Review Vendor Quotes for reasonableness and approve as required.
• Oversees the controllers in the practice of maintaining accurate cost estimations for all work being performed.
• Ensures the collaboration with crews to address aircraft maintenance issues that may arise prior to flight, during flight, and post flight.
• Coordinate directly with all departments in the OCC during AOG events.

Key Attributes:  

• Given the level of the leadership position within the company, expectation is the leader demonstrates an expert level of the following proficiencies/competencies:
• Social Intelligence: Broad but viewed in terms of understanding of social situations and dynamics, and ability to operate effectively in a variety of social situations. Defined as a collection of social performance, sensitivity to social situations, and role-playing skill are critically important for effective leadership.
• Interpersonal Skills: These are the more relationship-oriented aspects of social effectiveness. Interpreted as “soft skills” of the leader.
• Emotional Skills/Intelligence (EI). Ability to communicate at the emotional level, understand emotions and emotional situations, and be in tune with our own emotions.
• Prudence: Categorized as wisdom which comes from being able to see others’ perspectives and through being open to and considering others’ points of view.
• Courage: Having the courage to take calculated risks and the courage to: (a) stand up for what you believe; (b) do the right thing.

Additional Eligibility Qualifications:

• A current Airframe & Powerplant License is required
• Minimum of 8 years in a technical support role within an aircraft maintenance organization
• High School graduate, though Associate’s or Bachelor’s preferred
• Requires strong organizational and planning skills
• Intermediate knowledge of Microsoft Office (Word, Excel & PowerPoint)
• Requires excellent communication skills
• Attention to detail
• Working knowledge of regulatory and company requirements
• Ability to work in a team environment
• Ability to effectively coordinate with multiple departments in a fluid operational environment
• Ability to manage employees within the guidelines and policies of the Company